The objective of the Web Assistant application is to implement full electronic administration procedures relating to the administrative affairs mentioned below in favour of reducing administrative burden of the customers and the authority as well.
Using the Web Assistant application the customers can arrange the following services:
Administration of the Official Certificate of Good Conduct
- application for the Official Certificate of Good Conduct
- checking of the Official Certificate of Good Conduct
- disclosure of information about data managed in the criminal records register
Vehicle administration
- notification of the change to the vehicle ownership by the previous owner
- vehicle temporary withdrawal from traffic / re-registering vehicle / prolongation of the temporary withdrawal
Personal ID card administration
- notification and replacement of lost, stolen, damaged ID cards
Passport administration
- submission of applications for replacement of lost, stolen, damaged private passport, second private passport, service passport and service passport for seamen issued after 1 January 2013; in addition notification of lost, stolen, damaged passports if it has not been done so far.
- application for the second private passport
Notification of intention to settle abroad
- the fact of leaving Hungary with the intention of settlement abroad must be notified by any citizens subject to personal data and address register at any district offices and in addition notification can be submitted electronically as well.
In order to arrange most types of affairs using Web Assistant application Customer Gate login or registration is required. Before submitting application the Customer Gate login or registration is obligatory. The only exception is the checking of the Official Certificate of Good Conduct, which is available without Customer gate login or registration as well. Costs of services
The service fees depend on the type of affairs. The fee must be paid by electronic bank transfer before submitting application.
| Service Administration of the Official Certificate of Good Conduct | Cost |
| application for the Official Certificate of Good Conduct | 3 100 HUF |
| checking of the Official Certificate of Good Conduct | Free of charge |
| request for information about data managed in the criminal records register | Free of charge for a single occasion |
| Vehicle administration | |
| notification of the change to the vehicle ownership by the previous owner | Free of charge |
| vehicle temporary withdrawal from traffic / re-registering vehicle / prolongation of the temporary withdrawal |
2 300 HUF |
| Personal ID card administration | |
| replacement of the ID card | 1 500 HUF |
| Passport administration | |
| Replacement of passport | |
| If replacement is caused by loss, destruction of the previous passport | |
| Replacement of private passport | |
| between 14-18 and over 70 years of age as well | 5 000 HUF |
| between 18-70 years of age (document is valid for 5 years) | 15 000 HUF |
| between 18-70 years of age (document is valid for 10 years) | 28 000 HUF |
| Service passport | 15 000 HUF |
| Service passport for seamen | 15 000 HUF |
| Private passport, service passport and service passport for seamen issued for 1 year for applicants between 18-70 years of age |
5 000 HUF |
| Second private passport valid at least for 2 years for applicants between 14-18 and over 70 years of age |
10 000 HUF |
| Second private passport valid at least for 2 years for applicants between 18-70 years of age |
30 000 HUF |
| Second private passport valid for 1 year | 10 000 HUF |
| If replacement is caused by theft of the previous passport | |
| Replacement of private passport | |
| between 14-18 and over 70 years of age as well | 2 500 HUF |
| between 18-70 years of age (document is valid for 5 years) | 7 500 HUF |
| between 18-70 years of age (document is valid for 10 years) | 14 000 HUF |
| Service passport | 7 500 HUF |
| Service passport for seamen | 7 500 HUF |
| Private passport, service passport and service passport for seamen issued for 1 year for applicants between 18-70 years of age |
2 500 HUF |
| Second private passport valid at least for 2 years for applicants between 14-18 and over 70 years of age |
5 000 HUF |
| Second private passport valid at least for 2 years for applicants between 18-70 years of age |
15 000 HUF |
| Second private passport valid for 1 year | 5 000 HUF |
| Application for second private passport | |
| When a new document is issued instead of a new or stolen second private passport | |
| in case of application for second private passport between 14-18 and over 70 years of age and in exceptional cases as well |
5 000 HUF |
| for applicants between 18 and 70 years of age | 15 000 HUF |
| When a new document is issued instead of a lost or damaged second private passport | |
| in case of application for second private passport between 14-18 and over 70 years of age and in exceptional cases as well |
10 000 HUF |
| for applicants between 18 and 70 years of age | 30 000 HUF |
Notification of intention to settle abroad
The procedure is free of charge.
