In addition to reduce customers’ burden one of the key objectives of the Magyary-Programme is to improve the customer-information as well therefore KEKKH set up earlier the permanently available Web Assistant application system promoting the remote administration system for customers. This application system can be expanded permanently; it provides not only general information about the procedures but also supports start-up and conduct of the actual administration procedure by a customer-friendly way.

As a result of the new service loss, theft or destruction of the ID cards issued after 1 January 2000 can be notified even electronically, provided that we have Customer Gate registration, and in addition we can ask for the replacement of the ID card if our data figured in the document remain unchanged. Replacement of the driving licence and the official certificate on personal identifier and address of domicile (commonly known as the address card) having the same with unchanged data content can be already initiated completely electronically and without personal appearance in the Document Offices. Given the fact that this procedure becomes available also for card format ID card application, the administration procedure will be considerably simpler when a person loses his/her wallet containing all documents. In that case he/she can apply for the replacement of the most important documents via Internet without queuing.

If a fee or charge is applied during the procedure the payment can be carried out via Internet by bank transfer or credit card supported by the Web Assistant system. An other important component of the development is that the customer can follow the status of all his/her affairs submitted through the Web Assistant application system and can obtain information about the current status of the affair.

The Web Assistant application system is available for customers having Customer Gate login via the KEKKH website (www.kekkh.gov.hu).