In favour of more convenient customer services from 16 June 2014 (Monday) at KEKKH Personal Customer Service Centre (1133 Budapest, Visegrádi utca 110.) the administration on weekdays as well as weekends may be arranged solely by appointment.

The “Post Office Agora Project” had been successfully completed at about 40 post offices, where from 1 April 2014 customer gate registration can be performed as well.

The Central Office for Administrative and Electronic Public Services hosted a professional day for registrars. 1 July 2014 will bring significant changes in the civil register system, because the former hardcopy-based registers will be replaced by a modern, fully electronic system in the future.

One of the main tasks of public administration is to develop customer-centric operation with regard for needs/demands and interests of citizens as well as to create uniformly high-standard and generally accessible public services. In accordance with this objective, the Central Office for Administrative and Electronic Public Services (KEKKH) and the National Info communication Services Co. Ltd. (NISZ) has launched another joint development within the framework of the project "Development of interoperable IT infrastructure of integrated customer services".

EReg Topic Group I meeting on International Data Exchange took place in Budapest, organized by the Central Office for Administrative and Electronic Public Services.

"Change in attitude and approach in our Office's life is impressive only if it is not self-centric, but need arises from the interests of the society" – said Iván Vetési President of KEKKH.

From 1st October Official Certificate of Good Conduct can be claimed in person in a new site - in the Central Document Office. The customer service centre from Vaskapu utca is relocated to the customer service centre situated on the ground floor of the Central Document Office (Visegrádi utca 110.). Thus all customer service centres of KEKKH can be reached in person at a single point in the future. Compared to the previous opening hours from now customers can apply for Official Certificate of Good Conduct in significantly extended opening hours (from Monday – till Thursday: 8:00-16:30h, on Friday: 8:00-14:00h). Applications for certificates may be submitted by mail and electronically via the Web Assistant Application system as well. The Web Assistant application system is available for customers having Customer Gate login via the KEKKH website (www.kekkh.gov.hu).

Major task of the renewing public administration is to increase its efficiency, to improve the quality of e-government services, to facilitate and make the officials’ activity more effective. Implementation of these goals is supported by the project titled \"Development of KEKKH IT infrastructure\". In the framework of this development the hardware and software procurements increase the efficiency of administrative work by a cost-effective and sustainable way.

Has your document been processed, issued, transferred, completed or even rejected? Would you like to know the status of the document you applied for? Clicking on the icon "Follow-up the required documents" on the website of KEKKH /www.kekkh.gov.hu/ you can monitor the current status of an ID card, a passport and a driving licence free of charge. You can obtain information on the status of your document quickly, easily and conveniently without personal appearance and making any phone call.

The scope of affairs, which can be arranged via Internet without personal appearance, keeps expanding continually due to the improvements realized by the Central Office for Administrative and Electronic Public Services (KEKKH). In addition to the application for Official Certificate of Good Conduct replacement of the ID card can be arranged within a shorter time and via Internet as well.