Personal Customer Service Centre
Contacts Address: 1133 Budapest, Visegrádi utca 110-112.
  GPS coordinates: N47.529229°, E19.062973°
  Phone: 1818
    From abroad: +36-1-550-1858
  Fax: +36-1-550-1819
  E-mail: 1818@1818.hu
Opening hours*
Monday:
8:00 - 20:00
 
Tuesday:
8:00 - 20:00
 
Wednesday:
8:00 - 20:00
 
Thursday:
8:00 - 20:00
 
Friday:
8:00 - 20:00
 
Saturday:
8:00 - 14:00
 
Sunday:
8:00 - 14:00

Opening hours:

Administration related to the personal documents

Monday:
8:00 - 19:30

Serial numbers issuance and photo shop recording are available from 8:00 am; on weekdays the personal documents administration starts from 8:30 am.
Issuance of the last serial number is at 19:15 pm on weekdays: at 13:15 pm on weekends

Tuesday:
8:00 - 19:30
Wednesday:
8:00 - 19:30
Thursday:
8:00 - 19:30
Friday:
8:00 - 19:30
Saturday:
8:00 - 13:30
Sunday:
8:00 - 13:30

Opening hours:

Motor vehicle administration; data disclosure from the road traffic register; exemption register

Monday:
8:30 - 19:30

Serial numbers issuance is available from 8:00 am

Issuance of the last serial number is
from Monday till Thursday
at 15:45 pm
at 13:15 pm on Friday
Tuesday:
8:30 - 19:30
Wednesday:
8:30 - 19:30
Thursday:
8:30 - 19:30
Friday:
8:30 - 19:30
Saturday:
8:00 - 13:30
Sunday:
8:00 - 13:30

Opening hours:

Official Certificate of Good Conduct

Data disclosure from the personal data and address register; data disclosure related to driving licences and antecedent point system
Monday:
8:30 - 16:00

Serial numbers issuance is available from 8:00 am

Issuance of the last serial number is:
from Monday till Thursday:
at 15:45 pm
at 13:15 pm on Friday:
Tuesday:
8:30 - 16:00
Wednesday:
8:30 - 16:00
Thursday:
8:30 - 16:00
Friday:
8:30 - 13:30

Opening hours:

Receipt of completed documents

Monday:
8:30 - 19:30
Tuesday:
8:30 - 19:30
Wednesday:
8:30 - 19:30
Thursday:
8:30 - 19:30
Friday:
8:30 - 19:30
Saturday:
8:00 - 13:30
Sunday:
8:00 - 13:30

 

Book an appointment! - Change in customer services of KEKKH

In favour of more convenient customer services from 16 June 2014 (Monday) at KEKKH Personal Customer Service Centre (1133 Budapest, Visegrádi utca 110.) the administration on weekdays as well as weekends may be arranged solely by appointment.

Regarding personal documents appointments can be booked on website www.magyarorszag.hu, by 1818 phone number, by e-mail address 1818@1818.hu, or in person at the customer service centre.
Concerning motor vehicle administration customers can make an appointment by 1818 phone number, by e-mail address 1818@1818.hu as well as in person at the customer service centre.

For drawing a serial number the identifier indicated in the appointment reservation system’s confirmation is required, so in order to facilitate smooth customer service management customers must take their appointment confirmation or identifier received in course of appointment made by phone. Serial numbers are available only 15 minutes before and after the agreed appointment. Unfortunately we cannot accept those customers who arrive more than fifteen minutes later than their appointment. It is important to consider that we can register only one application for one appointment, accordingly in order to arrange more documents simultaneously more appointments should be reserved.  Regarding motor vehicle administration, a customer can arrange up to two affairs per day and for both administration procedures a separate serial number is required. In case of personal documents administration regardless appointments customers still should draw serial numbers to arrange the affairs as listed below:

  • passport issuance within 24 hours, 3 and 7 days, ex post urging of passport application
  • data disclosure
  • information on personal documents; complaints
  • recalled customers
  • NEK-form application
  • issuance of completed documents
  • official certificate of good conduct

In case of motor vehicle documents administration regardless appointments customers still should draw serial numbers to arrange the affairs as listed below:

  • administration related to OT license plates issuing
  • administration related to SP license plates issuing
  • administration related to yellow coloured license plates issuing (administrative issues concerning vehicles of road transport services, i.e. registration of the special – yellow coloured – licence plates),
  • application for license plates “P”
  • application for license plates “Z”

We are confident that the modern customer service management being implemented will facilitate a more predictable, convenient and faster administration for everyone in the future. Our customer service staff of a high professional level is still at our customers’ disposal. If you have any further questions related to public administration or wish to be informed prior to administration, call 1818, the Government Customer Line phone number.

Tasks, types of issues:

With national competence:

  • registration of old-timer vehicles with special license plate of „OT” sign
  • administration related to temporary license plate of "SP" sign
  • issuance of vehicle supporting sheet
  • permission for providing individual, unique license plates
  • administration of Official Certificate of Good Conduct
  • naturalization of driving license issued by a foreign authority

With competence to Pest County, as well as to the territory of Budapest:

  • administration of temporary licence plates with letter "P" and "Z"
  • administrative issues concerning vehicles of road transport services, i.e. registration of the special – yellow coloured – licence plates, registration of holder’s and owner’s change

General tasks of document offices:
Vehicles administration:

  • registration
  • withdrawal of vehicles from traffic
  • registration of holder’s and owner’s change
  • administration of recording changes in the road transport registries data
  • procedures related to license plates of four-wheel mopeds with letters “S” and “R”
  • issuance of licence plates with letter “E” and  “M”
  • issuance of special licence plates of green ground colour for environmentally friendly vehicles
  • issuance of special and personalized licence plates
  • replacement of lost, stolen or damaged licence plates, registration certificates and ownership booklets
  • change of damaged licence plates, registration certificates and ownership booklets
  • application for vehicle’s legal status check
  • limitations/restrictions, clauses
  • register for exemption (registration of free road use, i.e. a partial fee exemption)

Administration of personal documents:

  • ID card administration
  • address card issuance related to the ID card issuance administration
  • passport administration  
  • driving licence administration
  • issuance of international driving licences
  • replacement of lost, stolen or damaged personal documents
  • parking certificate administration
  • procedure related to Customer Gate registration

Other duties:

  • data disclosure from the personal data and address register, from the road traffic register,
  • data disclosure related to driving licences and antecedent point system
  • receipt of requests related to data disabling